In this case, we recommend clearing your cache and cookies for your entire browser and then restarting your computer. If that's your case, please press the camera icon in the browser's address bar to undo the block, then press "Try Again." The icon looks slightly different on different browsers, but here are some examples:įinally, it's possible that this is caused by a stale mic/cam permissions cookie, or possibly because of another application that's taking priority access over SpatialChat. When SpatialChat asks you for permission to access your camera and microphone, you may have chosen 'Block' instead of 'Allow' by mistake. Microsoft Edge - This browser is updated automatically when you update Windows.We support the two most recent versions of our supported browsers, so double-check that there isn't an update for the one you're using! There are links below that will guide you through updating your browser if you don't know how to: The first thing to check is if your browser is up to date. This one simple step solves half of the camera & microphone issues with SpatialChat.Įxample use case: you hear other people, but people don't hear or see you. In these cases, there are a few things you can do to get everything working again! However, in some cases SpatialChat won't detect a camera or microphone, the devices could be blocked, or the device selection won't save, as demonstrated in the image below. By joining the space, you can select which camera & microphone you want to use and allow SpatialChat to use them.
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